Terms of service

WWW.DISPLAJ.IT FROM. PEN s.r.l. WWW.DISPLAJ.IT MAIL: CUSTOMERCARE@DISPLAJ.IT Via Castel Gandolfo, 14 80013 - Casalnuovo di Napoli (NA) Tax code / VAT number 03723211219 General conditions of Sale The sale of products on our website "WWW.DISPLAJ.IT" is governed by these General Conditions of Sale. The products purchased on WWW.DISPLAJ.IT are sold directly by DI. PEN. s.r.l. ("DI. PEN. S.r.l." or the "Seller"), a company with registered office in Italy, Vico San Giacomo, 81 80013 - Casalnuovo di Napoli (NA) Registered in the Business Register Tax Code and VAT No. 03723211219 Number REA NA-627179 Pec: dipensrl@pec.it You can request any information through our assistance services by contacting customer service on the Phone: +39 081 5223964 or via Email: customercare@displaj.it. If you need further information go to the Customer Service Contact area where you can find information about purchases and shipments, refunds and the return of products purchased on DISPLAJ.IT Remember that you can always contact the Seller, in the Contact Area of ​​the Customer Service. For any other legal information, consult the sections: Terms and Conditions, Privacy Policy, Right of Withdrawal. 1. Our trade policy 1.1 The Seller carries out its e-commerce activity exclusively towards its end users who have reached the age of majority and who are B2C (Business to Consumer) "consumers". 1.2 The "consumer" is any natural person who acts on displaj.it for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. 1.3 In consideration of its commercial policy, the Seller reserves the right not to accept proposals for purchase orders from subjects other than the "consumer" or in any case proposals for purchase orders that do not comply with its commercial policy, such as, for example , proposals for orders for which there is a report or suspicion of fraudulent or illegal activity. In such cases, the Seller will notify the user of the non-acceptance of the order proposal. All order proposals sent to the Seller and any returns made by users must correspond to normal consumption needs. 1.4 The General Conditions of Sale exclusively regulate the sending of purchase order proposals for the products available on displaj.it by the user and the acceptance of the same by the Seller. The Seller therefore monitors the number of order proposals sent and the returns made. 1.5 The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on displaj.it through links, banners or other hypertext links. The Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of e-commerce operations between displaj.it users and third parties. 2. Information aimed at concluding the contract with the Seller pursuant to Legislative Decree 9 April 2003, n. 70 2.1 To conclude the purchase contract for one or more products on displaj.it, you must electronically send a purchase order proposal to the Seller by filling out the form available on displaj.it and following the relevant instructions. 2.2 Before sending the order proposal, we remind you to carefully read the General Conditions of Sale and the Information on the Right of Withdrawal, to print a copy using the print command and to store or reproduce a copy for your own use. personal. (Distance contracts) In compliance with article 51, paragraph 7, of Legislative Decree 6 September 2005, n. 206 (the "Consumer Code"), before transmitting the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your product purchase order proposal and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the shipping and delivery costs; as well as the references, geographical address and contact methods of the Seller and the date by which the Seller, once your order proposal has been accepted, undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales assistance service and we will remind you of the possibility of using the accessible, independent and institutional conciliation service. on the ODR platform of the site http://ec.europa.eu/odr, made available by the European Commission for the alternative extra-judicial resolution of disputes. 2.3 In the confirmation page of the order proposal and in the checkout there is a reference to the General Conditions of Sale and to the Information on the Right of Withdrawal, we will also provide you with summary information about the essential characteristics of each product indicated in your proposal. order, the price (including all applicable taxes or duties) and shipping costs (including any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one). 2.4 The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be asked to identify and correct any data entry errors. 2.5 Once your order proposal has been sent, you will receive an automatic e-mail from the Seller to confirm receipt of your order proposal. Receipt of the aforementioned e-mail does not constitute acceptance of your order proposal. WWW.DISPLAJ.IT FROM. PEN s.r.l. WWW.DISPLAJ.IT MAIL: CUSTOMERCARE@DISPLAJ.IT Via Castel Gandolfo, 14 80013 - Casalnuovo di Napoli (NA) Tax code / VAT number 03723211219 2.6 The contract is concluded when your order proposal is accepted by the Seller. The Seller will send you a second e-mail to confirm acceptance of your order proposal and the shipment of the products. This e-mail will also contain a copy of the General Conditions of Sale and the summary document on the Right of Withdrawal. 2.7 The order proposal sent to the Seller will be archived in our database for the period of time necessary to process the order proposals accepted by the Seller and in any case in accordance with the law. You will be able to access your order proposal form by consulting the section of your private page. 2.8 The language available to conclude the contract with the Seller is Italian and English. 2.9 The Seller may not accept your purchase order proposals that do not give sufficient guarantees of solvency or that are incomplete or incorrect or of unavailability of products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not accepted your purchase order proposal, specifying the reasons. If the products presented on displaj.it are not for sale or unavailable at the time of receipt or processing of your purchase order proposal, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) days to starting from the day following that on which you have sent your order proposal to the Seller, any unavailability of the products. If you have already paid the price for the products, the Seller will reimburse, without undue delay, what you have already anticipated and the sales contract will be considered terminated. The Seller also reserves the right not to accept purchase order proposals in the cases referred to in paragraph 1.3 above. 2.10 We remind you that, with the electronic transmission of the order proposal, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit your order proposal for the purchase of products on displaj.it. 2.11 By submitting the order proposal, you confirm that you also know and accept the additional information contained in displaj.it recalled on the home page of the www.displaj.it site in the Terms and Conditions, Privacy Policy, Right of Withdrawal pages. 3. Guarantees and indication of product prices 3.1 The Seller sells only top quality products carefully selected by the Seller for their rigorous quality controls. 3.2 The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding standards offered on the market. Some fashion and vintage garments may appear used or show signs of wear due to their particular nature. In the description of each product, the Seller will take care to specify the storage conditions of the item presented and if there are any discrepancies from the standards offered on the market. 3.3 The essential characteristics of the products are presented on displaj.it within each product sheet. However, the images and colors of the products presented on displaj.it may not correspond to the real ones due to the Internet browser and monitor used. 3.4 The prices of the products may be subject to updates, therefore make sure of the final sale price before submitting the related order proposal. In the event that there is a recognizable error in the indication by displaj.it of the price of a product or in the calculation of the amount requested in payment, displaj.it will not accept the order proposal and will contact the user at in order to offer the opportunity to transmit the purchase order proposal at the correct price. 3.5 All products come with an identification tag attached with a disposable seal. 3.7 All products sold by displaj.it are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within one (1) month of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In case of lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or are excessively burdensome, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code. 4. Payments 4.1 To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order proposal form chosen by PAYPAL | CREDIT CARD | BANK TRANSFER. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen. 4.2 In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to the bank providing the related electronic payment services to distance, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on dispalj.it. The price for the purchase of the products and the shipping costs, as indicated in the order proposal, will be charged to your current account at the time of shipment of the purchased products. WWW.DISPLAJ.IT FROM. PEN s.r.l. WWW.DISPLAJ.IT MAIL: CUSTOMERCARE@DISPLAJ.IT Via Castel Gandolfo, 14 80013 - Casalnuovo di Napoli (NA) Tax code / VAT number 03723211219 5. Promotional code 5.1 Promotional codes are value vouchers, which allow you to take advantage of a discount on purchases made on WWW.dispaj.it 5.2 The Promotional Code box is displayed on the first page of the purchase process. Once the items have been entered in the Shopping Bag Cart, enter your code in the Promotional Code box and automatically recalculate the value with the discount applied by the promotional code. 5.3 Restrictions on the use of the value voucher: - the value voucher can be used only once; - the value voucher cannot in any way be converted into cash; - it will not be possible to use multiple value vouchers in the same order proposal; the value voucher will apply to only one item per order proposal; the value voucher will only apply to items whose sales value exceeds the value of the voucher by at least 1 euro. 5.4 In the event that you want to return an item on which you have applied the value voucher, you will need to follow the return procedure indicated in the Information on the Right of Withdrawal. Once your return has been accepted, you can request the reactivation of the code with its original value. The difference in expense you incurred for the purchase of the item will be re-credited to you according to the methods and terms provided for the normal reimbursement procedure. 6. Shipping and delivery of products 6.1 To find out about the specific methods of shipment and delivery of the products, access the Shipping section or contact Customer Service. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of transmission of the order proposal. 7. Customer Support 7.1 You can request any information by contacting our Customer Service or sending an email to: CUSTOMERCARE@DISPLAJ.IT 8. Right of withdrawal 8.1 You can access the Returns section to exercise the right of withdrawal, which is an integral part of these General Conditions of Sale. 9. Refund times and methods 9.1 Whatever the payment method you use, the refund due, in whole or in part, is activated by the Seller, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the your right of withdrawal after verifying the correct execution of your right of withdrawal and checking the returned products. 9.2 The Seller reimburses using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to bear any additional cost as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order proposal and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment. 10. Privacy 10.1 The processing of personal data carried out by DISPLAJ complies with EU Regulation n ° 2016/679. You can obtain information on how we process your personal data by accessing the Privacy Policy. 10.2 You can obtain information on how we process your personal data by accessing the site's Privacy Policy. For any other information on data protection, you can contact our customer service or send requests to the email address: CUSTOMERCARE@DISPLAJ.IT or to the address of the Seller's registered office. 11. Applicable law and dispute resolution 11.1 Without prejudice to the application of European legislation to protect the consumer, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code (Legislative Decree of 6 September 2005 n.206 and by Legislative Decree 9 April 2003, n 70 for the implementation of Directive 2000/31 / EC relating to electronic commerce. 11.2 In the event of disputes regarding the general conditions of sale, between the Seller and each end user, the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr . 11.3 For all disputes relating to purchases and / or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent according to the applicable law or, at the choice of the consumer himself, the Court of Naples. 12. Modification and updating 12.1 The General Conditions of Sale may be modified by the Seller also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on DISPLAJ.IT